| Customer Service We hope you like the wide range of products we offer, and we welcome any suggestions you may have on our products, policies, and our website. Feel free to contact us at customerservice@thenakedcity.com. Privacy Policy We respect and are committed to protecting your privacy, the information you provide to us during your order process will not be rented or sold to any third parties by thenakedcity.com, LLC. Return Policy While we want you to be completely satisfied with your purchase, we are unable to accept returns on underwear. Swim wear that has not been worn, or washed with all original tags attached maybe returned. Please note our return policy is 30 days from purchase, the item MUST be returned unworn, with all original tags attached, and in it's original packaging. Return shipping is your responsibility, however if you are exchanging the item you purchased due to size or color there will no additional shipping charges to send you the new item. Please include a copy of your receipt in your return package stating if you wish to receive a credit or an exchange. All returns should be shipped through a traceable method, we are unable to issue a credit or an exchange if we do not receive your return. Orders We process all orders as soon as possible within 1-2 business days. All packages are shipped in plain packaging by the method you choose during check out, with the return address: T.N.C. PO Box 52 Winter Park, FL 32790 |
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